CommoCommo

Privacy Policy

Effective Date: January 27, 2025

1. Introduction

Commo Communities (“we”, “our”, or “us”) is dedicated to protecting your privacy. We handle your personal data responsibly and in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”). Our aim is to be transparent, secure, and fair.

2. Legal Entity & Contact Details

Our official legal name is Commo Communities. We are established at: 31-33 Commercial Road, Poole, Dorset, BH14 0HU, United Kingdom.

Our Data Protection Officer (DPO) is Andrew Morris. You can contact him at:

  • Email: andrew804@me.com
  • Telephone: +447909338388
  • Address: 31-33 Commercial Road, Poole, Dorset, BH14 0HU, United Kingdom

3. Information We Collect

We collect your information in several ways:

  • Directly Provided Data: When you register, update your profile, or communicate with us, you provide us with your name, contact details, profile information, and any content you create.
  • Usage Data: We gather device information and usage data automatically, including device identifiers, IP addresses, and log file details. This helps us understand how you interact with our Service.
  • Historical Data: Some historical data is part of our Service's long-term archive and may be maintained indefinitely.

4. How We Use Your Information

We use your data for various essential purposes:

  • To provide, maintain, and improve our Service.
  • To communicate with you about important updates, security alerts, and Service changes.
  • To personalize your experience and tailor content.
  • To analyze usage patterns for enhancing functionality.
  • To protect against fraud and maintain security.
  • To comply with legal obligations.

Our legal bases for processing include your consent, our legitimate interests, and legal obligations.

5. Sharing of Your Information

We share your information only in specific circumstances:

  • With Other Users: Community features may allow your data or user-generated content to be visible to other users.
  • Service Providers: We work with trusted third-party partners (OneSignal, Stripe, Twilio, MailChimp, DigitalOcean, Arrivaly) who help us operate the Service. They receive data only as necessary and under confidentiality terms.
  • Legal Requirements: We may disclose information if required by law or to protect the rights, safety, or property of our users or others.
  • Anonymized Data: Aggregated or anonymized data may be shared without revealing your identity.

6. Your Rights

Under the GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete information.
  • Erasure: Ask us to delete your personal data.
  • Restriction: Request that we limit processing of your data.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to certain processing activities.

To exercise any of these rights, simply contact our Data Protection Officer via email, SMS, WhatsApp, or through our website. We promise to handle your requests swiftly and with care.

7. Data Retention & Deletion

We typically retain your personal data for 5 to 10 years, unless you request deletion. Some historical data—integral to the Service—may be kept indefinitely. When you request deletion, we will remove your personal data from our active systems, though some data might remain in backups for a limited period as required by law.

8. Security Measures & Data Breach Response

We take your security seriously. Our systems use encryption, and every employee understands the importance of data protection. In the event of a data breach, we will:

  • Act immediately to contain and investigate the breach.
  • Notify affected users and relevant authorities within 72 hours, as required by GDPR.
  • Take corrective actions to prevent future breaches.

9. Cookies & Tracking Technologies

Currently, we do not use cookies or similar tracking technologies on our Service.

10. Children's Privacy

Our Service is intended solely for users aged 16 and over. We do not knowingly collect personal data from anyone under 16. If we discover that data from a minor under 16 has been collected inadvertently, we will promptly delete it.

11. Updates & Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email. Your continued use of the Service after any updates indicates your acceptance of the new terms.

12. Contact Us

If you have any questions about this Privacy Policy or need to exercise your rights, please contact our Data Protection Officer at:

Commo Communities
31-33 Commercial Road
Poole, Dorset, BH14 0HU
United Kingdom
Email: andrew804@me.com
Telephone: +447909338388

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